Privacy Policy

We collect information in three ways: what you give us directly, what is collected automatically, and what we receive from third parties.

Information you give us:

• Name, phone number, email (when you submit the contact form)
• Suburb, service requested, urgency, message details (contact form fields)
• Any other information you provide when you contact us by phone

Information collected automatically:

• Cookies and usage data (page views, time on page, scroll depth)
• Device information (browser, operating system, IP address, screen resolution)
• Approximate location based on IP address

Information from third parties:

• Call metadata from our call tracking provider when you call the tracking number listed on this site
• Conversion data from Google Ads or other ad platforms if you arrived via a paid ad

We use your information for specific, practical purposes, not vague catch-all reasons.

• To respond to your contact form submission or phone call
• To book and complete electrical work for your property
• To provide lifetime labour warranty service or follow-up if you become a customer
• To improve the website and understand which pages convert visitors, via Google Analytics
• To attribute marketing channels, via call tracking and Google Tag Manager
• To comply with legal obligations, such as tax records and licence reporting

We only share your data with the third parties genuinely involved in running this website and our business. Each is listed below with its purpose and where it processes data.

• Cloudflare: hosts the website and protects it from malicious traffic. Processing occurs in the United States, with a global edge network.
• Google Analytics 4 and Google Tag Manager: analyse how the website is used. Processing occurs in the United States.
• Our call tracking provider: tracks which marketing channel a phone call came from. Processing occurs in Australia.
• Our lead management system: receives contact form submissions so our team can respond to your enquiry.

We do not share your data with any other third party, and we do not sell your personal information.

Cookies are small files stored on your device when you visit a website. This site uses cookies for analytics and tag management, so we can understand how the site is used and improve it over time. You can disable cookies in your browser settings at any time, though some features of the site may not work as intended if you do. Most browsers include instructions for managing or clearing cookies in their help or settings menu.

We keep different types of data for different periods, based on what is required for the purpose it was collected for.

• Contact form submissions: retained for 7 years, matching Australian business record-keeping obligations
• Customer records (booked work): retained for 7 years
• Analytics data: retained per Google Analytics defaults, currently 14 months
• Call recordings (if any): retained for 12 months unless required for an ongoing dispute

Under the Australian Privacy Principles, you have the following rights over your personal information.

• Access: you can ask what personal data we hold about you
• Correction: you can ask us to correct inaccurate or out-of-date data
• Deletion: you can ask us to delete your data, subject to legal record-keeping requirements
• Complaints: you can complain to us first; if unresolved, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

We take reasonable steps to protect the personal information we hold, including secured hosting infrastructure through Cloudflare, HTTPS encryption on this website, and access controls on our lead management system.

This website is not directed at children under 16, and we do not knowingly collect personal information from children. If a parent or guardian believes a child has submitted information to us, please contact us using the details below and we will remove it.

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated "last updated" date. Continued use of this website after an update constitutes acceptance of the updated policy.

• Business: Electrician Point Clare
• Operating under: a fully licensed and insured electrical business, Lic #451348C
• Phone: (02) 4063 3477
• Website: electricianpointclare.com.au